Salesforce Cloud Purpose Use Cases
Experience Cloud Build online communities 🔸Customer self-service portals
🔸Partner collaboration
🔸Employee engagement
🔸Brand communities
🔸Feedback forums
Sales Cloud Manage sales processes, and relationships 🔸Sales pipeline management
🔸Lead and opportunity tracking
🔸Contact management
🔸Sales forecasting
🔸Sales analytics
Service Cloud Streamline customer service, and support 🔸Case management
🔸Ticketing system
🔸Omni-channel support
🔸Knowledge base
🔸Customer service analytics
Marketing Cloud Marketing automation and personalized campaigns 🔸Email marketing
🔸Social media marketing
🔸Mobile marketing
🔸Customer journey mapping
🔸Lead nurturing
Commerce Cloud Create and manage e-commerce experiences 🔸Online storefronts
🔸Product catalogs
🔸Shopping carts
🔸Order management
🔸Digital commerce analytics