Salesforce Cloud Purpose Use Cases
Experience Cloud Build online communities ?Customer self-service portals
?Partner collaboration
?Employee engagement
?Brand communities
?Feedback forums
Sales Cloud Manage sales processes, and relationships ?Sales pipeline management
?Lead and opportunity tracking
?Contact management
?Sales forecasting
?Sales analytics
Service Cloud Streamline customer service, and support ?Case management
?Ticketing system
?Omni-channel support
?Knowledge base
?Customer service analytics
Marketing Cloud Marketing automation and personalized campaigns ?Email marketing
?Social media marketing
?Mobile marketing
?Customer journey mapping
?Lead nurturing
Commerce Cloud Create and manage e-commerce experiences ?Online storefronts
?Product catalogs
?Shopping carts
?Order management
?Digital commerce analytics