Understanding the True Salesforce Implementation Cost

Table of Contents

Introduction

Within a decade, Salesforce has emerged as one of the most popular and comprehensive Customer Relationship Management (CRM) solutions that serve millions of users globally. It is helping businesses of all sizes from versatile industries to manage their sales, finance, marketing, customer service, and many other business processes.

No wonder! Everyone is interested in using and implementing Salesforce. However, implementing Salesforce is a complex process; it requires significant effort, time, skills, and money. If you are also looking to leverage Salesforce, you must understand the Salesforce implementation cost first.

Approximate Salesforce Implementation Cost in 2024

The cost of implementing Salesforce varies depending on the size and complexity of the project. According to various sources on the internet, the average Salesforce implementation cost ranges from $75,000 to $150,000.

NOTE: This is just an average or approximate cost.The actual cost can be much higher or lower depending on the requirements and complexity of the project.

Factors Affecting Salesforce Implementation Cost

The cost of Salesforce implementation can vary widely, depending on several factors:

Project Complexity

The difficulty of the project is one of the most significant factors affecting implementation costs. Projects that require extensive customization, data migration, and integration with other systems are more complex and require more time and resources.

The Number of Users

The number also affects the implementation cost. Larger organizations with more users will require more licenses, increasing the licensing fee and user training cost.

Level of Customization

Customization is a complex and time-consuming task requiring precision and skills. Projects requiring extensive customization or custom application development will be more expensive.

Data Quality

The quality of the data also affects implementation costs. Data quality can result in additional time and resources spent on data cleansing and migration.

Integration With Other Systems

Integration can also add to implementation costs. Projects that require integration with other systems, such as ERP or marketing automation systems, will require additional time and resources.

User Adoption

The success of implementing Salesforce also depends on how easily users adopt the platform. Projects that require extensive user training and support can add to implementation costs.

Geographic Location

The location of the implementation team can also affect implementation costs. Implementation teams in regions with higher labor costs typically have higher implementation costs.

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Cost of Salesforce Implementation Services

Now, let’s break down the costs of Salesforce implementation into different categories:

Consulting and Strategy

One of the first costs involved in implementing Salesforce is hiring a consulting firm to help create a roadmap for the project. The consulting firm will work with the business to understand its unique requirements and create a customized plan for implementing Salesforce. This process can take anywhere from a few weeks to several months, and the cost can range from $5,000 to $20,000 or more, depending on the project’s complexity.

Customization

You can customize Salesforce at scale to fit your unique business processes and requirements. Since customization is a complex and skilled process, Salesforce customizations will cost you more. However, basic customization, like adding custom fields, workflows, and reports, costs around $10,000 to $20,000. On the contrary, more complex customizations, like building custom applications or integrating with other systems, might cost you more than $50,000.

Data Migration

Data migration is another cost-accelerating factor impacting the overall cost of Salesforce deployment or implementation. It involves moving data from existing systems into Salesforce and can be time-consuming and complex. The cost of data migration can range from $5,000 to $50,000 or more, depending on the amount and quality of data, complications in migrations, and complexity.

User Training

User training is a critical component in implementing and adopting Salesforce. With proper training, users may utilize the system’s capabilities fully. Salesforce offers a range of training options, including online courses, in-person training, and certification programs. Depending on the number of users and the level of training required, the cost of user training varies alarmingly. Businesses can expect to pay anywhere from $500 to $5,000 per user for training and certification.

Post-Launch Support and Maintenance

After the implementation, you need ongoing support and maintenance to ensure the system runs smoothly and resolves issues quickly. The cost of continuing support and maintenance depends on the level of support required, such as 24/7 support or business hours support. The cost of ongoing support can range from $10,000 to $45,000 per year.

Salesforce CRM Pricing of Core Products

Salesforce offers several products, including Sales Cloud, Service Cloud, Marketing Cloud, and Commerce Cloud, with varying pricing structures. Considering a business needs to address its sales and service needs, the two core products, Sales Cloud, Service Cloud, and Marketing Cloud, are available.

Suppose you implement these three core Salesforce products. In that case, you can make the most out of your Salesforce environment by adding additional features and functionalities like Salesforce CPQ and Billing, Salesforce Pardot, Salesforce AppExchcnage, etc.

It is hard to predict the overall cost of Implementing Salesforce, as a company can scale up or scale down its Salesforce functionality using numerous add-ons. Hence, consider the Salesforce prices for two major products and calculate the typical Salesforce implementation cost.

Sales Cloud Pricing

The price of Salesforce’s Sales Cloud is based on a subscription-based model. It offers four different editions, each with its features and pricing options.

Add-on Pricing

You can extend the capability of Sales Cloud by purchasing add-ons for extra fees. Remember, when you take add-ons with the core product, then it will escalate the Salesforce implementation cost. Besides, it would help if you bore the additional monthly subscription expenses for these add-ons.

CPQ and Billing

Starts at $75 per user per month and can be added; only if you opt for Sales Cloud Professional and above editions. Leverage it to configure prices and generate quotes for complex solutions quickly.

Sales Cloud Einstein

Get this add-on for $50 per user per month only if you opt for Enterprise and above editions. It offers sublime intelligence and automation capabilities that enhance your sales productivity.

Pardot

When you have over 10,000 contacts and have purchased Sales Cloud Professional and above license, only consider buying this add-on. It costs you $1,250 monthly and significantly improves your Salesforce implementation cost.

Service Cloud Pricing

Like Sales Cloud, Service Cloud is also available in the exact four editions, and users must pay a subscription fee annually.

Add-on Pricing

Streamline your customer service process by keeping the customer at the center and enhancing customer service by purchasing add-ons with the Salesforce Service Cloud.

Field Service

Avail it for $50 per user per month and is available only if you have Enterprise and above Salesforce Service cloud edition. It empowers you to easily manage the remote workforce and the challenges they face during their field operations.

Digital Engagement

Get it at the base price of $75 per user per month only if you have Enterprise and above editions. It helps you reach and target your customers across every existing digital channel.

Service Cloud Einstein

It is available for Enterprise and above license holders at $50 per user per month. The out-of-the-box analytics and induced AI make your customer service process intelligent and innovative.

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Let’s Calculate the Average Cost of Salesforce Implementation

Now you are clear about the pricing structure of different Salesforce products and the costs of each edition. It is not rocket science to determine how much it costs to implement Salesforce. At the same time, you do not need a Salesforce implementation cost calculator to predict the average investment. You can count the users and multiply it by the cost of the Salesforce product edition you want to purchase.

For example,
You are a mid-sized business with a full-fledged Sales and Service department. You want to find the cost of Salesforce implementation, then count the number of users and the edition you plan to use, like,

• 3 C-suite executives
• 1 Sales Admin
• 5 Field Sales Executives
• 15 In-house Sales representatives
• 1 Service Manager
• 10 Customer service agents
• 3 Marketing professionals (wanted to get sales and service insights)

You decided to go with the Enterprise edition for both Sales and Service cloud and purchase an add-on Salesforce Field Service.

The average annual fee of your Salesforce will be around $62,400 ($59,400 for Sales and Service Cloud and $3000 for the Field Service add-on).

NOTE: $62,400 is just the annual subscription cost. If you opt for an implementing Salesforce service provider then the average cost will be much higher depending on the engagement model you choose.

As we have the average Salesforce cost and approximate pricing of each Salesforce service rendered for successful implementation, let’s calculate the final Salesforce implementation cost.

Work With a Reputed Salesforce Implementation Partner

Working with a reputed partner like Bacancy to successfully and cost-efficiently implement Salesforce is highly beneficial. They help you achieve bespoke implementation and ensure you get the most out of Salesforce CRM.

Here are some reasons to work with a Salesforce Development Company

• They have a team of experienced and skilled Salesforce professionals.
• They bring proven methodologies and best practices to the implementation process.
• You save time and money by leveraging their expertise and experience.
• Get customized solutions aligned with your business processes and workflows.
• Avoid costly downtime and keep your Salesforce environment up and running.

Stats and Facts to Know Before Implementing Salesforce

• Small businesses can expect to pay between $5,000 and $15,000 for a basic implementation of Salesforce.
• Mid-sized companies can expect to pay between $25,000 and $75,000 for a more complex implementation.
• Large enterprises can expect to pay upwards of $150,000 for implementing Salesforce at a full-scale.
• Salesforce has over 150,000 customers worldwide, making it one of the most widely used CRM solutions.
• Salesforce has a market share of over 18% in the CRM market, making it the market leader.
• Over 150,000 companies worldwide use Salesforce.
• Salesforce has a 97% customer satisfaction rate
• Salesforce’s revenue for the fiscal year 2022 was $25.6 billion, an increase of 23% from the previous year.

Conclusion

Frequently Asked Questions (FAQs)

What is the average cost of Salesforce implementation?

The average cost of Salesforce Implementation depends on complexity, size, level of customization, number of users, and many similar factors. However, according to standard industry estimates, a mid-sized business’s average cost of implementing Salesforce ranges from $75,000 to $200,000. The comparable price might shoot up by thousands and millions for larger companies and complex requirements.

Contact us to get a free quote of your Salesforce implementation project.

Do I have to pay for consulting Salesforce Implementation with an outside company?

Yes! You must pay for consulting services when working with an outside company for Salesforce implementation. The consulting fees can vary depending on the scope of the project and the consultant’s expertise, and are usually charged on an hourly or project basis.

What are all the charges included in the final Salesforce implementation cost?

The final cost of Salesforce implementation includes various charges such as consulting fees, customization costs, data migration fees, user training expenses, ongoing support costs, and licensing fees for Salesforce products.

What help can you provide me in implementing Salesforce?

We can help you in many ways. We offer a wide range of services related to Salesforce implementation, including requirements gathering, customization and configuration, data migration, user training, and ongoing support. You can leverage our expertise and industry experience to implement Salesforce successfully. Besides, we follow the best industry practices and comply with all requisites to ensure a successful implementation that maximizes the ROI.

Is data migration a part of Salesforce implementation?

Yes! Data migration is critical to Salesforce implementation, as it involves transferring data from legacy systems or other sources to Salesforce.