RPA Use Cases in 2024: Automate Rules Based Processes

Table of Contents

Introduction

Every mundane or repetitive task acts like a crab, pulling the organization back. And the solution to this challenge is implementing Robotic Process Automation (RPA). From automating manual tasks to freeing manpower and saving resources to keeping your business ahead of the competition, RPA is a sure-shot solution. And not only us but the acceptance of RPA by different industries are real-life testimonials.

This blog discusses those RPA use cases that ensure fast-paced business processes with minimal investment. Go through the blog and know the business process that you can automate and allow your creative human brains to contribute to the strategic part of the business.

Evolution to Robotic Process Automation

Robotic Process Automation means using software robots to execute the same manual tasks without manpower and in half the time. The RPA software robots are built using Machine Learning and Artificial Intelligence to perform tasks, such as interpreting data, making informed decisions, and data entry.

The first software robot was built in the 2000s to automate the simplest tasks, i.e., file transfer and data entry. Back then, the use of RPA was limited to the IT industry, but with the evolution, the scope of Robotic Process Automation widened across industries.

According to the webinarcare, 61% of participants expected cost reduction after implementing RPA, which they say is actually met and exceeded.

Besides reducing costs, RPA has contributed to scaling efficiency, removing errors, maintaining consistency, and promoting processing time. How do the organizations achieve this? Let’s understand the use cases of RPA.

RPA Use Cases - Industry Wise

Industries have won lucrative rewards by implementing RPA in business processes. We have listed down use cases of RPA that have automated repetitive tasks in the business. Read them because you will know why you should consider RPA for your business, what drastic changes businesses/sectors have gained, and whether the already implemented businesses are satisfied with RPA.

RPA Use Case in Finance

Finance is one of the sectors that have optimally leveraged Robotic Process Automation, and the need for automation surged due to the high involvement of humans and high chances of human errors. According to the report, 80% of finance leaders plan to bank on software robots. It also means they believe in the potential of new-age technology.

We have picked three RPA use cases in finance, which could be yours too. So, watch the automated processes and see how they reward the sector.

Intercompany Reconciliation

Intercompany Reconciliation is one of the RPA use case examples involving manual data entry, extraction, and cross-checking. On top of this, if there is an identification of uncalculated transactions or invoicing errors, there are chances of a department wreck. Happening such event may put the employee under stress and has to face challenging situations.

But with implementing RPA in finance department, manual intervention was eliminated, and tasks were performed without hassle. A single bot can execute what a group of thousands of men cannot.

So, which manual processes are automated?

• Data extraction and retrieval from the existing files
• Finding out statements from the ERP systems
• Making balance comparisons for decision making
• Sending emails and finding out unrecorded invoices
• Highlighting discrepancies
• Making journal entries
• Reporting to the business controller

Inventory Management

A constant supply of the end product is maintained if there is a regular check on the inventory. Now if there is manual intervention, then there can never be an exact check on what stock is outdated or what is required for production. Inventory management is one of the RPA use cases in finance that needs to be automated to eliminate the hassle.

A software robot can streamline the dead stock counting process and let you know how much stock is required for production. It also improves lead times and enhances storage costing. For inventory management, software robots can automate several tasks listed below:

• Tracking stock
• Placing orders when required
• Notifying concerned person about low stock levels
• Predicting the maximum inventory level required
• Monitoring shipment
• Reporting and following-up

Accounts Receivable

Days Sales Outstanding involves human intervention from both parties, i.e., payee and receiver. And any error like sending emails from either party can impact cash flow and liquidity. With RPA in place, issuing invoicing and sending it becomes automated, and doing so will eliminate cash flow deficiency. Besides, RPA in finance, especially account receivables, will even automate information adding. It will eventually gather all the information without any hassle.

What benefits can you reap with RPA in accounts receivables? Here is the list:

• Quotation for sales and generating entries
• Placing cash applications
• Resolving disputes
• Gather customer information from different sources
• Following up and sending reminders
• Managing credit risks

RPA Use Case in Banking

Banks deal with voluminous data, which, if not structured appropriately, can lead to fraud, theft, or money laundering.

Now if these data are managed through RPA robots, the task of hours will be executed in seconds with the help of software robots. With the automation of all banking-related manual tasks, there is around a 30-70% reduction in manual tasks.

Let’s look at some RPA use cases in banking:

Delighting Customer Service

Customers reach banks for all queries, including account opening to application process and load inquiries to balance information. Managing all such queries requires a lot of manpower and time. And chatbots are also not a favorable option for customers since they don’t get satisfactory responses.

RPA in banking seems to produce quite favorable results, which is why it has been popular. The customer-friendliness of Robotic Process Automation has been amazing since it happens to reduce turnaround time. This also results in freeing manpower and reducing costs. Besides, RPA helps make informed decisions, ensuring enhanced customer service and experience.

Credit Card & Mortgage Processing

The average time for processing a mortgage loan in the United States is 50-60 days. Evaluating the risk factor involved in approving the loan takes this time. Besides, there is a strict-background screening of the loan applicant to check for payment history. Also, the banks check whether the loan applicant’s employment is fixed and for the long term. A delay of even a day can slow down the entire loan approval process in all these manual processes. Credit card and mortgage processing is an RPA use case that requires automation to shorten the days span of approval.

With RPA in banking, most of the tasks are automated. And the time it previously took to approve a mortgage loan also happens to be half. RPA accelerates the process and removes the bottlenecks that slow down the process.

Fraud Detection

Fraud remains at the top with digital transformation because fraudsters know the digital system’s loopholes. Even if they don’t know, they will find and breach it. And for banks with a manual workforce, it becomes a daunting task to red-flag all the malicious transactions.

But what seems difficult for men is quite easily possible for machines. A robotic process automation can raise the flag for any activity it finds to be malicious and potentially threatening. With this, neither the activity will be successful, nor there will be financial loss.

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RPA Use Case in Healthcare

According to the reports, around 32% of healthcare providers have started investing in modernizing solutions to manage and reduce administrative costs. Everything from scheduling appointments to processing claims to handling patient records is a manual task requiring automation to free up ample manpower and save time.

With RPA in the healthcare industry, there can be several changes, which are as follows:

• Hospitals implement RPA to eliminate manual tasks like appointments, recording patient data, and claim processing.
• Pharmacies implement RPA to ensure the filling of prescriptions, payment processing, and managing medicine stocks.

Besides, there are various areas healthcare industry relies on RPA solutions. Here are the use cases of RPA in healthcare:

Medical Coding

RPA in healthcare means allocating standardized codes to procedures, treatments, and diagnoses. The software robots read medical documentation, fetch relevant information, and then allocate the code. Besides, RPA even ensures consistent coding to medical procedures for swift claim approvals and revenue generation. Medical Coding is considered RPA use case because simpligying and making it swifter delivers high productive results.

Claim Adjudication

RPA can automate claim adjudication by reviewing claims and ensuring they meet pre-defined rules and policies. Software robots can run eligibility checks, coverage, medical requirement, and compliance. Since these are automated processes, you can expect agile claim approvals, fewer manual efforts, and consistent claim adjudication.

RPA Use Case in IT Operations

Like other industries, even the IT industry has several repetitive tasks that demand automation because doing those tasks manually will waste manpower and time. So, which areas in IT operations have been automated using Robotic Process Automation?

Let’s check some RPA use cases in IT operations:

Service Request Fulfillment

This is one of the use cases of RPA where IT operation time-consuming tasks like receiving service requests across channels, such as customer portals, emails, and web forms. Here robots will perform tasks like fetching information from requests, evaluating the data, and filling the data into the systems. Doing so will eliminate the dependency on humans and executes the tasks rapidly.

User Access Management

From user account creation to providing access to even revocating access and password reset to communicating and notifying users, every manually-performed activity is automated by leveraging Robotic Proces Automation.

• RPA can create new user accounts by fetching information from onboarding forms. Besides, it can add required fields and fill them with appropriate entries.
• Once the account is created, RPA allows the user to access the account depending on predefined rules and regulations.
• Besides granting access, RPA can even revoke requests whenever any employee resigns. Moreover, RPA can even remove the account to free space.

RPA Use Case in Insurance

According to the report, it has been estimated that the United States predicts 46% of insurance claims processing jobs to be automated. It also means that this industry strongly believes in the potential of Robotic Process Automation. What RPA insurance use cases are? Let’s discuss this.

Regulatory Compliance

The risk increases in the insurance sector because it requires abiding by strict guidelines related to documenting and auditing trials. Previously, many loopholes have created issues, making the process tedious and error-prone.

With RPA, there is no need to employ manpower to execute tasks like generating reports, evaluating customer information, and processing account closure.

Claims Processing

Firstly, it requires manual data entry, document verification, claim validation, fraud detection, and claim settlement. All these tasks were previously performed manually, which obviously takes time.

But with RPA in the insurance industry, things are not like before. All the processes that were once man-powered are now automated. This is one of the RPA use cases that has observed serious attention because of its delivering fruitful results.

Conclusion

Frequently Asked Questions (FAQs)

What is a robotic process automation example?

Several examples of robotic process automation include enhancing customer service, reporting compliance, processing insurance claims, and fulfilling orders.

How to identify RPA use cases?

Several ways to identify RPA use cases are as follows:

• Make a list of monotonous and repetitive tasks
• Make a list of data entry tasks
• Make a list of tasks with too much manual intervention
• Make a list of rule-based tasks
• Make a list of high volume and cost-effective tasks

What makes a good RPA use case?

RPA use case becomes a considerable example when implementing the RPA makes the process easier and swifter. If there is drastic change in the reduction of manpower and boost in process, then it is called a good RPA use case.

How is RPA used in banking?

RPA in banking can be implemented to execute the following tasks:

• Customer query solution
• Processing loans
• Payments & transactions
• Account opening & closure
• Onboarding & KYC

What are the benefits of RPA?

Robotic process automation can automate time and labor-intensive tasks. It eliminates dependency on humans and helps you with an error-free process. Besides, a single software robot can execute thousands of manpower tasks. Hence, RPA turns out to be increasing operational efficiency, boosting productivity, and keeping you ahead of the competition.

What does Robotic Process Automation (RPA) mean in healthcare?

RPA in healthcare means automating patients’ data to interpret information and diagnose diseases. It also means interacting with systems to accelerate processes and improve efficiency. And since hospitalization is a no-delay zone, RPA will greatly contribute to ensuring diagnosis, treatment, and recovery.

When to use RPA automation?

RPA automation can be performed with repetitive tasks, voluminous processes, time-bound projects, system interactions, and process standardization.