Last Updated on September 16, 2020
Salesforce Enhances Health Cloud with New Innovations to Transform Care Management and Patient Engagement with a whole new perspective.
What is Salesforce Health Cloud?
Salesforce Health Cloud brings the world’s #1 Web CRM to dedicated to healthcare HIPAA Compliance enabled. It is a cutting edge patient and doctor relationship CRM cloud platform that launches the power and protection of the cloud, along with social and mobile technologies, to perform the personalized engagement.. Salesforce Health cloud all dedicated to healthcare professionals enhances care management by providing an entire medical file of the patient, intelligent care collaboration and a perfect recipe to patient engagement experience to all new level.
With salesforce development services for health cloud, all patient data is possible at your fingertips with relevant access to your patient care team non-clinical or clinical patient and member data is right there such as medications, appointment history, health conditions, communication preference, lab reports and aftercare notes. This empowers teams to work smarter with doctors and provide insightful care to valuable patients. New Health Cloud Care Gaps permits hospitals to monitor a patient’s adherence to a care plan and proactively fill gaps to keep treatments on track, along with HIPAA Compliance Guidelines Salesforce AppExchange expands the endowment of Health Cloud with innovative partner solutions.
Benefits of Salesforce in Healthcare
Health Cloud: Healthcare CRM for Patient Management – Salesforce
The core benefits of Salesforce Health Cloud are like the changing face of healthcare industry today according to patients needs in our eon. We have three different perspectives to a variety of benefits which brings to all shareholders.
Firstly, Hospitals who have an overall view of the patient’s medical file. They manage many aspects and facets of a patient’s healthcare file such as medical record, administration, finance, marketing, insurance, health plans, caregivers, patient relationship management, pharmacy, support team and much more. Now comes, the second aspect is doctors, physicians or specialist. They have all 360-degree view on patient’s medical history, medications, allergies and diagnosis, lab reports on tests, aftercare plans, and appointment calendar to operate smoothly with easy access. Whereas now at the caregivers turn, they require appropriate access to patients file, aftercare plan, mediation, progress monitoring report, lab reports, follow-up prioritization depending on the severity of the case, more personalized and effective relationship management with patients, appointment scheduling and more.
Salesforce Health Cloud makes all of this possible and much more with its unique feature of real-time data anywhere anytime on any device along with smart sync amongst wearables and mobile app keeping user experience smart, quick, easy, simplified and up to the tech trend today. This patient care management approach with Salesforce Health Care has empowered countless healthcare & life science companies and many hospitals and clinics for a new era of the healthcare industry.
A – Hospital Management
Unified view of the patient
Reports and Dashboards
Direct Mail Campaigns
Ability to Integrate with Existing Software
Multi-Platform/Device (portal/ mobile app/ wearable)
All-around Patient Management
Prospect and Patient marketing campaigns
One click logging of 1:1 Patient email communication
New patient acquisition
Patient marketing campaigns
Patient complaint logging
Care plan tracking and management
Patient risk stratification & assessments
Financial transaction history
Insurance cover details
HDHP Health plans of your pick.
Patient Complete Medical E-file
Medications (Current & Past)
One click logging of 1:1 patient & physician email communication
Allergies and other diagnosis notes
Real-time progress report
1:1 interaction to resolve queries faster
Appointment Tracker & scheduler
C – Care givers
Unified view of the patient
New ways to interact with patients
Sync with wearables and mobile
Monitoring health report
D – Smart Sync with technology
Smart Sync with wearables
Smart Sync with Mobile app
Real – time data sync with medical records
Salesforce Data Migration
Making your migration journey seamlessly smooth and easy. Essential focus stays majorly on data security, data loss, and security. It’s never too late to jump to Salesforce, and with Data Migration it’s now simpler than ever. Nevertheless, having a successful migration you need an expert consultant onboard to ensure it is well planned, structured and appropriately executed with data mapping. The process of migration and methodology involves careful data deduplication, seamless migration, data mapping, and support form consultant to resolve in case of some crisis or concern arise.
Every organization nowadays have multiple applications and software they work along with their parent CRM. Integrations between them are vital for updated data each time you access any of these for reports and analytics. Salesforce CRM assists you in many such ways to integrate with other tools along with other devices such as tablets, mobile apps, wearables, etc… which enables your hospital or clinic to acquire real-time data of patient anytime anywhere with the power on mobility feature.
Many such integrations are popular with Salesforce like ERP, marketing automation, social media, personal planner, e-commerce, accounting, CTI, ITSM, apps and much more. This functionality in Salesforce is essential for digital transformation which boosts the overall patient engagement. Healthcare is no exception when it comes to their consumers demanding experience from their providers hence salesforce has put together to leverage benefits of integration such as
- Understanding your patient starts with their medical data
- Boosts transparency
- Enhanced revenue performance for other health systems
- Increase in happier patients’ number
- Raise in engagement with self-service features
- Ease of using self-service of scheduling appointments and resolving queries
Solving the Largest Problems
Solving the Largest Problems in the Healthcare Industry
Salesforce CRM along with health cloud has many benefits, but mainly it resolves countless problems for hospitals, clinics, doctors, caregivers, pharmacy and many more. We have highlighted here a few:
- Salesforce Health Cloud helps them fix messy data.
- Empowering the industry to the futuristic era of new patient engagement.
- A unique reconciled multi-platform patient information system on Health Cloud.
- Elimination of redundancies and improve data quality.
- Decreased the overall cost of development and ownership for the end user and scaling up for the patient.
What about the Cost?
Generally, the cloud is much more cost-efficient than traditional techniques of database management for the long run. Cloud exist in an online spacophere with the minimal resource the job gets accomplished. No hassle about fixing or maintaining hardware since there is none. Rest software gets handled remotely and automatically. this feature assists you to save more time and money, the effort for upkeep and have much more to focus core business operations and patient care.
Salesforce Health Cloud services for healthcare are uniquely capable of saving more than just money. There are various factors to consider this complex parameter:
- How big is your company?
- What is the number of your potential users?
- How many different services and products you sell?
- Do you up-sell or cross-sell?
- Do you accept payments online?
- Do you have a long sales process for your team?
- What compliances do you adhere to?
- Do you have other business processes or software for integration?
- Does legal department involve into sales process?
and more …
If you are considering implementing Salesforce in your hospital or clinic or need to optimize and customize its current performance and efficiency, we would love to assist you. Our Salesforce Experts possesses experience of complex projects from the healthcare industry. We understand the compliance required along with the mobile applications within Salesforce AppExchange which can prove to be very productive with seamless integration.