Bacancy

Bacancy represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates and the Society to Rise™.

12+

Countries where we have happy customers

1050+

Agile enabled employees

06

World wide offices

12+

Years of Experience

05

Agile Coaches

14

Certified Scrum Masters

1000+

Clients projects

1458

Happy customers

Overview

MedCoree is one of the top regional healthcare providers, with over 30 urgent care centers and outpatient facilities in the Northeast. They were struggling with inefficiencies caused by outdated manual processes. Key functions like patient scheduling, insurance verification, and billing were disrupting operations and affecting patient satisfaction. To resolve these issues, MedCoree partnered with our workflow automation software experts to employ intelligent workflow automation. The intention was to automate processes, reduce the need for human intervention, and optimize the patient experience while complying with healthcare regulations.

Technical Stack

  • React.js
  • Node.js
  • MongoDB
  • UiPath
  • AWS

    • Industry

    Healthcare

  • region

    • Region

    USA

  • project-size

    • Project Size

    Confidential

Highlights

Insurance verification was reduced from 15 minutes to under 1 minute.

Faster claims processing with fully HIPAA-compliant automation.

Seamless integration of EHR, billing, and communication systems.

Reduction in patient no-show rates.

Challenges & Solutions

Manual claims processing errors and subsequent delayed reimbursements.

  • Solution: With automated claims processing processes, we were able to enable data extraction from MedCoree Health's electronic health record system. Automation not only minimized errors but also expedited claims submission, cutting down the processing time by 50% and improving the reimbursement process.

Inefficient clinical and administrative systems resulted in inefficiencies in information sharing and manual workloads.

  • Solution: We solved this by creating a centralized middleware layer that seamlessly connected MedCoree Health's EHR, billing, and patient communication systems. Powered by our workflow automation software, real-time data exchange between departments was enabled, making collaboration easier and reducing manual entry.

High no-show rates and schedule conflicts due to manual appointment scheduling.

  • Solution: In order to address this, our software automation team developed a native self-service schedule platform that was directly integrated into MedCoree Health's existing EHR platform. Patients could now schedule, modify, and confirm appointments themselves. Automated SMS and email reminders, governed by our system, lowered no-show rates by 40%, making it simpler and boosting patient engagement.

Insurance eligibility verifications were tedious, resulting in patient onboarding delays.

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12+

Years of Business
Experience

1458+

Happy
Customers

12+

Countries with
Happy Customers

1050+

Agile enabled
employees

Core Features

  • Self-service appointment scheduling integrated with EHR
  • RPA-driven insurance verification for faster onboarding
  • Digital intake forms synced with patient records in real-time
  • Automated claims processing with built-in validation
  • Secure access control and audit logs for compliance
  • Unified dashboard for both clinical and administrative teams
  • no.-of-resources

    • No. of Develoeprs

    08

  • time-frame

    • Time Frame

    6 Months

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