Overview

Our client, a US-based printing company, wanted to completely replace the role of a human Account Manager with an AI-driven multi-agent system. The goal was to automate every stage of the customer lifecycle from intake to estimating, sales, closing, follow-up, and inbox management across voice, SMS, and email channels. Bacancy’s AI engineers and automation experts designed and implemented a production-ready multi-agent framework leveraging advanced GPT-based LLMs, n8n workflows, and robust API integrations.

Technical Stack

  • ChatGPT-4
  • n8n
  • Twilio
  • Eleven Labs
  • Microsoft Outlook API
  • HubSpot API
  • Aircall API
  • Airtable API
  • Power BI

    • Industry

    Printing

  • region

    • Region

    Germany

  • project-size

    • Project Size

    Non- Disclosable

Highlights

Built a multi-agent system replacing human Account Manager functions

Automated communication across voice, SMS, and email

Integrated with HubSpot, Twilio, Aircall, Outlook, Pinecone, Airtable, and MySQL

Delivered end-to-end automation for intake, estimating, sales, follow-ups, and inbox handling

Challenges & Solutions

Automate multi-channel communication while maintaining human-like interactions.

  • Solution: Automate multi-channel communication while maintaining human-like interactions.

Create accurate estimates by combining in-house inventory and vendor pricing.

  • Solution: Connected Airtable inventory, MySQL order history, and vendor portals through APIs and browser automation, enabling AI-driven estimating.

Manage sales, follow-ups, and objection handling automatically

  • Solution: By leveraging Bacancy’s AI agent development expertise, Taylor.ai built Sales & Follow-Up Agents powered by powered by advanced AI models and HubSpot triggers, which can deliver personalized outreach with Pinecone-based memory recall.

Handle large inbound communication volumes with precision.

  • Solution: Developed an Inbox Management Agent that parsed customer messages, analyzed history, and auto-generated support tickets or sales leads in HubSpot.

Core Features

  • AI-Powered Inbound Intake Agent
  • Automated Estimating and Pricing Agent
  • Intelligent Sales & Closing Agent
  • Personalized Follow-Up Communication Agent
  • Smart Inbox Management Agent
  • Centralized Dashboard with Analytics
  • no.-of-resources

    • No. of Resources

    05

  • time-frame

    • Time Frame

    November 2024 – April 2025

Experience With Bacancy

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Enhance Your Management Service with User-Centric Innovations

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