Overview

The client is a US-based hospital group aiming to enhance patient satisfaction and improve service quality within the healthcare sector. They sought a data-driven solution to measure patient satisfaction and identify areas for improvement to enhance their brand’s reputation and retain customers.

Technical Stack

  • Angular JS
  • Javascript
  • CSS
  • AWS Lamda
  • HTML
  • Express js
  • Keras
  • Python
  • Industry

    Healthcare

  • region
  • Region

    USA

  • project-size
  • Project Size

    Non- Disclosable

Highlights

Manual Data Collection

Individual Performance Tracking

OCR for Paper Data Digitization

Mobile Interface for Data Collection

Challenges & Solutions

Processing feedback effectively and providing actionable recommendations for improvement posed logistical hurdles.

  • Solution: Utilizing OCR technology for digitizing paper feedback forms and implementing data science algorithms enabled efficient feedback analysis, facilitating actionable recommendations for improvement.

The hospital management required insights into various staff members' performance to identify improvement areas.

  • Solution: Our development team created metrics for individual performance assessment and devising mechanisms for collective insight calculation to meet management's tracking needs.

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Core Features

  • Dynamic Questionnaire Management Module
  • Individual and Collective Performance Metrics
  • User-Friendly Interface for Staff and Management
  • Feedback System with Actionable Recommendations
  • no.-of-resources
  • No. of Developers

    05

  • time-frame
  • Time Frame

    March 2022 - Ongoing

Experience With Bacancy

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