Customer Success Manager

Job Brief:

Bacancy is an Agile based offshore web Development Company providing excellent service and solutions with presence in India, USA, Australia and Canada. We have currently got strength of 950+ Employees. We specialize in software product development and have successfully executed numerous projects in software development, Web Designing & Development, Mobile Technologies, Microsoft Technologies and an open source as well for Internet Marketing.

Role: Customer Success Manager

Experience: 2-4 years

Position Open: 2

Job Location: Work From Office

Work from Home Available: Yes [Permanently]

Salary: Not a constraint for the right candidate


Roles and Responsibility:

  • Manage a portfolio of accounts to achieve long-term success
  • Develop positive relationships with clients
  • Act as the point of contact and handle customers’ individual needs
  • Generate new business using existing and potential customer networks
  • Resolve conflicts and provide solutions to customers in a timely manner
  • Supervise account representatives to ensure sales increase
  • Report on the status of accounts and transactions
  • Set and track sales account targets, aligned with company objectives
  • Monitor sales metrics (e.g. quarterly sales results and annual forecasts)
  • Suggest actions to improve sales performance and identify opportunities for growth

Qualification: Any Graduate


Office Timings: 10.00 AM to 7.00 PM


Perks and Benefits:

  • 5-Days a week
  • Health Insurance
  • (28 Leaves a year) 18 paid leave & 10 public holiday
  • Recruitment referral bonus policy
  • Maternity paternity leave benefit
  • Training and Development: Certifications
  • Employee engagement activities: awards, community gathering
  • Good Infrastructure
  • Flexible working culture
  • Work From Anywhere
  • Onsite opportunity

Social Media Links
(including updates with employees’ engagement activities):

  • bacancy
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