Chat Support Executive

Job Brief:

Bacancy is an Agile-based offshore web Development Company providing excellent service and solutions with a presence in India, the USA, Australia, and Canada. We have currently got a strength of 950+ Employees. We specialize in software product development and have successfully executed numerous projects in software development, Web Design & Development, Mobile Technologies, Microsoft Technologies, and open-source as well for Internet Marketing.

Role: Chat Support Executive

Experience: 2-3 Years

Position Open: 1

Job Location: Work From Office

Work from Home Available: No

Salary: Not a constraint for the right candidate

Roles and Responsibility:

  • Interact Chat with visitors
  • Asks and approach with Relevant Questions
  • Quick Joining and Reply
  • Need to Maintain and update Accuracy in records daily
  • Candidates have to resolve customer queries over the Chat and achieve customer delight.
  • Candidate should basic knowledge of Bacancy Technology and a clear understanding of PPC, Organic, social media, and other platform URLs (Systems also)
  • Effective written and spoken English communication skills.
  • Update visitors information in live Chat
  • CRM lead update - (at the same time)
  • Mail-in solution and sales -  (at the same time)
  • Update in Zopim core group - (at the same time)
  • Teamwork

Skill Requirement:

  • Typing
  • Excellent Communication in English
  • Able to Interact with Customers
  • Problem Solving Skills
  • Able to Read, Write and Understand

Qualification: Any Graduate

Office Timings: Rotational Shifts

Perks and Benefits:

  • 5-Days a week
  • Health Insurance
  • (28 Leaves a year) 18 paid leave & 10 public holiday
  • Recruitment referral bonus policy
  • Maternity paternity leave benefit
  • Training and Development: Certifications
  • Employee engagement activities: awards, community gathering
  • Good Infrastructure
  • Flexible working culture
  • Work From Anywhere
  • Onsite opportunity

Social Media Links
(including updates with employees’ engagement activities):

  • bacancy
  • bacancy
  • bacancy
  • bacancy
  • bacancy
  • bacancy
Go Back

Apply for this position

Drop files here or click to uploadMaximum allowed file size is 2 MB.
Allowed Type(s): .pdf, .doc, .docx
Go Back