Overview

Revoqa, an international student insurance provider, relied on paper-based and disconnected processes to manage its policy lifecycle, invoicing, policy upgrades, payments, and coverage management. Bacancy Technology built a digital platform that streamlined the full insurance lifecycle across four business lines a client portal for policy access and reports a service portal for database operations, business logic, and reporting an Admin Portal for invoices, policies, payments, reports, and communications and a Web Portal for policy management, purchases, upgrades, personal information, and claims. As a result, insurance operations became 82% faster than the previous paper-based process.

Technologies Used

.NET
React JS

Project Highlights

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Digitized insurance policy and coverage-related workflows for the international education market

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Connected clients, admin, sponsor, and individual client portals through a shared service and business-logic layer

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Facilitated policyholders to purchase, upgrade, extend, and manage insurance coverage online

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Provided reporting and communication capabilities through centralized services and generated reports

The Challenges

1

Manual and paper-based processes around coverage management created extra administrative effort and increased the possibility of delays and data inconsistencies. Clients required a more structured digital workflow for managing insurance policies.

2

The platform is required to support multiple insurance business lines, each with its own operational requirements. Managing policies, participants, invoices, and business processes across these lines required a centralized and adaptable solution.

3

Insurance teams and customers needed access to accurate reports and policy details without depending entirely on internal staff. The current processes required a more accessible, user friendly reporting and self-service experience.

4

Insurance operations involved multiple stakeholders, including internal staff, sponsors, and individual policyholders. Each team required access to different information and workflows, making it difficult to manage the complete insurance lifecycle through a single process.

Solutions by Bacancy

1

Bacancy Technology built the admin portal as employees create and manage clients, users, invoices, and policies, process invoice payments, and handle policy changes and cancellations entirely on the system. Our insurance software development services, replaced paper work with a tracked digital workflow.

2

Individual policyholders could easily view their policy details, generate reports, update personal information, purchase insurance, upgrade or extend coverage, and submit claims digitally. The platform gave them a simple self-service experience, helping them manage their insurance needs without depending on administrative teams for routine requests.

3

Our .NET development team digitized core insurance workflows, including policy management, participant enrollment, invoicing, payments, policy upgrades, extensions, insurance purchases, and claims. This reduced dependency on manual processes and provided a more structured way to manage coverage throughout the policy lifecycle.

4

The core web-service layer manages common services and business logic for all linked applications. It managed database tasks, stored procedures, and general functions centrally, simplifying the platform’s management, updates, and maintenance while managing consistent functionality across all applications.

Core Features

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Centralized Admin Portal Staff manage clients, invoices, and policies, process payments, and handle policy changes from one place.

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Policyholder Self-Service Portal Policyholders buy, upgrade, or extend coverage, edit details and generate reports.

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Multi-Line Policy Management One platform runs all four insurance business lines, keep the policies details in portal.

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Shared Web-Service Layer A central layer holds business logic, database operations, and stored procedures for every connected portal.

No. of Resource

6

No. of Resource

Time Frame

February 2022 to August 2026

Time Frame

Outcomes

Delivered 82% faster insurance operations compared with the previous slow, manual, paper-based coverage process.

Reduced repetitive manual work by 70% by bringing key insurance processes into one platform.

Improved accessibility by 60% by giving direct access to participants, enrollments, invoices, and payments.

Integrated 4 business lines into one unified platform, streamlining insurance operations across the organization.

Cut data errors and inconsistencies by 65% by replacing manual entry with digital workflows.

Accelerated report generation by 75% through centralized services and on-demand, self-service reporting for teams.

Technical Stack

Frontend React.js CSS3BootstrapTailwind CSS
Backend .NET
Application Architecture Web Forms
Web Services ASP.NET
Business Logic Centralized Web Services
Database Operations Stored Procedures

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