SALES CLOUD SERVICE CLOUD
Sales Cloud stands for the “sales” module present in Salesforce.com. It involves accounts, contacts, leads, opportunities, and quotes. Additionally, it involves products, contacts, price books, and campaigns(limits apply). It comprises excellent features like Web-to-lead too! This assists in online lead capture along with auto-response regulations. Usually, it is designed to be an ideal comprehensive setup for your sales process. You can even adopt this to generate revenue. Service Cloud stands for the “service” module present in Salesforce.com. Service here denotes customer service. It involves contacts, solutions, accounts, and cases. It comprises intriguing features like Web to the case and a self-service portal. It involves public knowledge base, call center, and customer service automation as well. For example, assignment rules or escalation rules. Ideally, it is designed to help you with the requests of past, present, and future clients through products, billings, and services. You can use this to make your organization and people content!
Sales Cloud puts sales and marketing into effect. Service Cloud executes Salesforce knowledge.
Sales Cloud helps you to open several cases and link them with contacts, accounts, etc. Service Cloud covers everything present in Sales Cloud. You get everything present in Sales Cloud along with some more add-on features.
When you build a product in force.com for Sales, it falls under the Sales Cloud. For example, contacts, accounts, and leads. While you want to offer some facilities and support to the clients, it comes under Service Cloud. For example, Create cases. Here, the client notes his problems into these cases instead of calling.
Sales Cloud is an excellent solution for small or value-oriented middle-scale sales groups. In cases when they wish to deploy Salesforce rapidly and cost-effectively. Service Cloud offers huge customer assistance and support to clients. It provides the necessary tools to offer an amazing client experience.